Privacy Policy
Dial World Communications, LLC (“Dial World,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your rights concerning your data.
By accessing or using our services, websites, or communication platforms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, company name, title
Email address, phone number, mailing/billing address
Account login credentials (where applicable)
Payment and billing information (processed via secure third-party gateways; we do not store full credit card data)
b. Technical and Usage Data
IP address
Browser type and operating system
Device identifiers
Site navigation and usage patterns
Call or messaging metadata (e.g., time, duration, destination)
VoIP traffic data (used solely for service provision and support)
2. How We Use Your Information
We use your information to:
Provide, manage, and improve our telecommunications services
Communicate with you regarding your account or inquiries
Process transactions and billing
Send service-related notices and updates
Comply with legal and regulatory requirements
Monitor and ensure network security and fraud prevention
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited data with:
Trusted service providers (e.g., payment processors, hosting providers) under strict confidentiality agreements
Law enforcement or government agencies, if required by law or subpoena
Internal departments to manage customer accounts, support, or compliance
All third-party vendors are obligated to safeguard your data according to industry standards.
4. Data Security
We take appropriate security measures to protect your data:
We use SSL encryption on all customer portals and secure data transmissions via HTTPS
We do not store full credit card information and are PCI-DSS compliant
Our systems undergo regular monitoring, updates, and risk assessments
Employees are trained in data protection and prohibited from storing or soliciting sensitive financial data outside secure systems
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law, tax, or regulatory obligations. Traffic and billing data may be retained for auditing and dispute resolution.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion (subject to contractual or regulatory exceptions)
Opt out of marketing communications
File a complaint with a regulatory authority if you believe your data has been misused
To exercise any of these rights, please email us at support@dialworldcom.com.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, monitor traffic, and improve performance. You can configure your browser to refuse cookies or alert you when they are being used.
8. Children’s Privacy
Our services are intended for business use and are not directed at children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it immediately.
9. International Data Transfers
If you access our services from outside the United States, please note that your data may be transferred to and processed in the U.S. where privacy laws may differ. We take appropriate safeguards to ensure compliance with applicable international regulations.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated Effective Date. You are encouraged to review it regularly.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Dial World Communications, LLC
Email: support@dialworldcom.com
Phone: (855) 800-4562
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